Terms of Service

1. Who We Are

Handled ("Service," "we," "us," "our") is an AI-on-retainer service operated by TheAIMasters, LLC, a Delaware limited liability company (the "Company"). The Company is registered in the State of Delaware (file number 10579384). Mailing address: 10112 East 975 North, Otterbein, IN 47970, USA. Operations and delivery are conducted by personnel and independent contractors engaged by the Company. Our website is located at handled.team.

By subscribing to or using the Service, you ("Client," "you," "your") agree to these Terms of Service ("Terms"). These Terms form a binding agreement between you and TheAIMasters, LLC. If you do not agree, do not use the Service.

2. Service Description

Handled provides AI-assisted professional deliverables on a subscription basis. Clients submit requests in plain language and receive completed work. The Service covers five categories:

• Summarize — condensed summaries of documents, calls, and materials
• Draft — first drafts of documents, communications, and content
• Build — working tools, dashboards, automations, and systems
• Research — comprehensive research briefs with data and analysis
• Process — batch processing of data, documents, or repetitive tasks

All five categories are available on every paid subscription tier. Tier differences relate to delivery cadence, not category access (see §3).

All interaction occurs asynchronously through our platform. Live calls are not included in any tier other than Premium (where they are limited per §3.1) and are not used for request scoping.

3. Subscription Tiers and Billing

3.1 Tiers

• Free Trial: One complimentary first piece of work. Within 5 business days, we send your work back — actual work, not just a reply. Any ask is accepted; if the work requires more than one delivery, the free first delivery is a complete piece of work on its own (e.g. scoping brief, recommendation, first version). Must be used within 7 days of sign-up. No credit card required.
• Standard ($1,500/month): Unlimited requests, one at a time. All categories of work (summaries, drafts, research, tools, data). Your work back in 5 business days per delivery. We keep refining until you approve.
• Professional ($2,750/month): Unlimited requests, one at a time. All categories of work. Your work back in 3 business days per delivery. We keep refining until you approve.
• Premium ($5,000/month): Unlimited requests, one at a time. All categories of work. Your work back in 2 business days per delivery. We keep refining until you approve. Plus 2 × 1-hour live Zoom sessions per month for strategy, training, or Q&A (hours do not roll over to the next billing period).
• Live Hours Add-On: Available to all active subscribers at $500/hour. Billed separately. Use for strategy, training, Q&A, or any live collaboration need.

3.2 7-Day Money-Back Guarantee

New subscribers may request a full refund within 7 days of their first paid subscription if not satisfied, for any reason. See our Refund Policy for details.

3.3 Billing

Payment processing is handled by Stripe, Inc. ("Stripe"), our payment processor. Stripe processes all credit card and payment transactions on our behalf. By purchasing a subscription, you also agree to Stripe's Services Agreement. All invoices are issued by TheAIMasters, LLC. We handle tax compliance in accordance with applicable law.

Subscriptions renew automatically each billing cycle. You will be charged at the beginning of each billing period.

3.4 Cancellation

You may cancel your subscription at any time. Cancellation takes effect at the end of your current billing period — you retain access until that date. No prorated refunds are issued for partial billing periods. See our Refund Policy for details.

4. How Requests Work

4.1 One at a time

You may have one active request at any time. Submit a new request after your current one is completed or closed.

4.2 Revisions are free

If a deliverable isn't right, we revise it at no additional charge. A revision refines the same request; a fundamentally different ask is a new request.

4.3 Delivery

We aim to deliver within the SLA for your tier. Delivery times are measured in business days (Monday–Friday, excluding public holidays).

4.4 Your data must be ready

We do not provide IT support. Data you provide must be in a usable format — we will not troubleshoot access, permissions, or software issues on your end.

4.5 Multi-piece projects

When you submit work that is larger than a single delivery — for example, a full website, a custom CRM, a multi-account research sweep, or any project we determine cannot be reasonably completed in one delivery cycle — we will respond with a proposed breakdown of the project into focused pieces and the order in which we will deliver them. Each piece is delivered within the SLA cadence for your tier (5 / 3 / 2 business days for Standard / Professional / Premium, respectively). After you receive each piece, you confirm it is done or request revisions; revisions to a piece are free under §4.2 and refine the same piece without restarting the SLA clock for that piece. The project completes when you sign off on the final piece.

The "one active request at a time" rule in §4.1 applies to active pieces, not to the overall project: while a multi-piece project is in flight, the active piece counts as your one active request, and you may not submit a separate new request until the active piece is delivered. The §9 prohibition on fragmenting a project to circumvent fair use applies to client-initiated fragmentation only and does not apply when we propose the breakdown under this §4.5.

You retain judgment over what you want delivered. If our proposed breakdown does not match the project you have in mind, you may ask us to re-scope the breakdown at no charge before delivery of the first piece begins. The SLA clock for piece 1 starts when you confirm the proposed (or re-scoped) breakdown, or, if you have not responded within five (5) business days of our breakdown proposal, on the sixth business day after the proposal was sent.

5. Use of Artificial Intelligence

6. Intellectual Property

6.1 Your Data

You retain all rights to the data, documents, and materials you provide to us. By submitting them, you grant us a limited license to use them solely for the purpose of fulfilling your requests.

6.2 Deliverables

Upon payment, you receive a non-exclusive, perpetual license to use the deliverables for any lawful purpose. We retain the right to use anonymized methods, techniques, and general know-how developed during delivery for our other work.

6.3 AI-Generated Content

The intellectual property status of AI-generated content is evolving under applicable law. We do not guarantee that deliverables qualify for copyright protection in any jurisdiction. We do not warrant that deliverables are free from similarities to other AI-generated or existing works.

7. Limitation of Liability

8. Indemnification

8.1 Indemnification by Client

You agree to indemnify, defend, and hold harmless the Company and its members, officers, employees, contractors, agents, and affiliates from and against any third-party claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or in connection with:

• Your use of the Service or reliance on any deliverable without independent verification as required under §5
• Data, materials, or information you provide to us, including any breach of any third-party rights of confidentiality, privilege, intellectual property, or privacy
• Your violation of these Terms or any applicable law
• Any third-party claim resulting from your use, distribution, or publication of deliverables
• Your breach of any representation or warranty in §10 (Client Representations)

8.2 Indemnification by Company

The Company agrees to indemnify, defend, and hold harmless you from and against any third-party claims, liabilities, damages, losses, and expenses (including reasonable legal fees) to the extent arising from a third party's claim that a deliverable, as delivered by us and used by you in compliance with these Terms, infringes that third party's registered intellectual property rights. The Company's obligation under this §8.2 is contingent on you (i) promptly notifying the Company in writing of the claim, (ii) granting the Company sole control of the defense, and (iii) cooperating reasonably at the Company's expense.

8.3 Exclusions from §8.2

The Company has no obligation under §8.2 to the extent a claim arises from: (a) your modification of a deliverable, (b) your combination of a deliverable with materials not provided by us, (c) your use of a deliverable outside the scope of the license granted in §6, or (d) data or materials you supplied to us.

8.4 Sole remedy

§8.2 states the Company's sole obligation, and your sole remedy, with respect to third-party intellectual property claims related to deliverables.

9. Acceptable Use

You agree not to use the Service to:

• Submit requests involving illegal activity or content
• Provide data that you do not have the right to share with us
• Attempt to reverse-engineer our processes, tools, or AI systems
• Abuse the "one at a time" model by fragmenting a single project into artificial micro-requests to circumvent fair use (this prohibition addresses client-initiated fragmentation only; Handled-initiated decomposition under §4.5 is permitted and expected)
• Resell deliverables as an AI or professional service

We reserve the right to suspend or terminate your account for violation of these terms.

10. Client Representations

By using the Service, you represent and warrant to the Company that:

• Authority. You have the legal authority to enter into these Terms on your own behalf and, if applicable, on behalf of your organization or principal.
• Data rights. You have the legal right to share with us any data, documents, files, or information you submit, and doing so does not violate any third-party confidentiality obligations, attorney-client privilege, work-product doctrine, intellectual property rights, contractual restrictions, regulatory obligations (including without limitation HIPAA, GLBA, GDPR, CCPA/CPRA), or privacy obligations to which you or your organization are subject.
• No regulated data without disclosure. You will not submit data subject to regulated handling regimes (including without limitation Protected Health Information under HIPAA, financial account information beyond your own, regulated personal data of EU residents) without first disclosing the regime to us in writing and receiving our written confirmation that we are able to handle it. We may decline any request involving regulated data we are not equipped to handle.
• Independent verification. You will independently verify deliverables before relying on them, and you accept full responsibility for any decision, communication, filing, or action taken on the basis of a deliverable.
• Lawyer clients. If you are a licensed attorney using the Service in connection with your legal practice, you represent that you remain the supervising professional for any work you derive from our deliverables, that you will exercise independent professional judgment over all deliverables, and that you will not present deliverables to courts, tribunals, or your own clients without independent review and verification. You further acknowledge that the Service does not constitute the practice of law and that we do not act as your law firm or co-counsel.
• Financial professionals. If you are a licensed financial advisor, RIA, broker-dealer, or similar regulated professional, you represent that you remain the regulated professional for any work you derive from our deliverables, that the Service does not constitute investment advice, that we do not act as your investment adviser or any related capacity, and that you will exercise independent professional judgment over all deliverables.
• Truthful information. Any information you provide to us about yourself, your organization, or your use case is accurate to the best of your knowledge.

11. Confidentiality

11.1 Confidential Information

"Confidential Information" means any non-public information disclosed by either party to the other, in any form, that is either marked as confidential, identified as confidential at the time of disclosure, or that a reasonable person would understand to be confidential given the nature of the information and the circumstances of disclosure. Confidential Information includes, without limitation, all data, documents, files, communications, deliverables, and business information exchanged between the parties.

11.2 Obligations

Each party will: (a) use the other party's Confidential Information solely to perform its obligations and exercise its rights under these Terms; (b) protect the other party's Confidential Information using at least the same degree of care it uses to protect its own confidential information of similar importance, and in no event less than reasonable care; and (c) not disclose the other party's Confidential Information to any third party except to its own personnel and contractors who have a need to know and who are bound by confidentiality obligations at least as protective as those in this §11.

11.3 Exclusions

Confidential Information does not include information that: (a) is or becomes publicly available through no fault of the receiving party; (b) was known to the receiving party prior to disclosure without confidentiality obligations; (c) is independently developed by the receiving party without use of or reference to the disclosing party's Confidential Information; (d) is rightfully received from a third party without confidentiality obligations; or (e) is required to be disclosed by law, regulation, court order, or governmental request, provided that the receiving party gives the disclosing party prompt written notice (where legally permitted) and reasonably cooperates in seeking protective measures.

11.4 AI processing

As described in §5 and our Privacy Policy, your data may be processed by third-party AI providers under their commercial API terms. Such processing is performed by data processors acting on the Company's behalf and does not constitute a disclosure to a "third party" for purposes of this §11. We do not use your data to train AI models.

11.5 Survival

The obligations in this §11 survive termination of these Terms for a period of five (5) years, and indefinitely with respect to information that constitutes a trade secret under applicable law.

11.6 Anonymized use

Notwithstanding the foregoing, we may use anonymized, non-identifiable patterns derived from deliveries to improve the Service and to create marketing materials (including case studies), provided that no such use identifies you, your business, or any natural person.

12. Dispute Resolution

12.1 Good-faith negotiation

Before initiating any formal proceeding, the parties agree to attempt to resolve any dispute, claim, or controversy arising out of or relating to these Terms or the Service ("Dispute") through good-faith negotiation between senior representatives of each party for a period of at least sixty (60) days from written notice of the Dispute.

12.2 Resolution for US-based clients

If you are a US-based Client and a Dispute is not resolved through §12.1 negotiation, the Dispute shall be resolved by binding arbitration administered by the American Arbitration Association ("AAA") under its Commercial Arbitration Rules then in effect, conducted in English, with the seat of arbitration in Wilmington, Delaware. The arbitrator's award shall be final and binding, and judgment on the award may be entered in any court of competent jurisdiction. Each party bears its own costs unless the arbitrator awards costs and fees as authorized by the AAA Rules.

12.3 Resolution for non-US Clients

If you are not a US-based Client and a Dispute is not resolved through §12.1 negotiation, the Dispute shall be resolved by binding arbitration under the rules of the Israeli Institute of Commercial Arbitration, conducted in English, with the seat of arbitration in Tel Aviv, Israel. Each party bears its own costs.

12.4 Class action waiver

You and the Company each agree that any Dispute will be resolved on an individual basis. You and the Company each waive any right to bring or participate in a class, collective, mass, or representative action. This waiver is a fundamental element of these Terms.

12.5 Injunctive relief carve-out

Notwithstanding §12.2 and §12.3, either party may seek temporary or preliminary injunctive relief in any court of competent jurisdiction to prevent or stop a breach of confidentiality (§11) or infringement of intellectual property rights, without first complying with §12.1.

13. Governing Law

13.1 US-based Clients

For US-based Clients, these Terms are governed by and construed in accordance with the laws of the State of Delaware, USA, without regard to conflict of law principles. Subject to §12.2, US-based Clients consent to the exclusive jurisdiction of the courts of Wilmington, Delaware for any matter not subject to arbitration.

13.2 Non-US Clients

For non-US Clients, these Terms are governed by and construed in accordance with the laws of the State of Israel, without regard to conflict of law principles. Subject to §12.3, non-US Clients consent to the exclusive jurisdiction of the courts of Tel Aviv, Israel for any matter not subject to arbitration.

13.3 UN Convention

The United Nations Convention on Contracts for the International Sale of Goods does not apply to these Terms.

14. Force Majeure

Neither party will be liable for any delay or failure to perform its obligations under these Terms (excluding payment obligations) to the extent the delay or failure is caused by an event beyond that party's reasonable control, including without limitation acts of God, war, terrorism, insurrection, embargo, governmental order, civil unrest, pandemic, fire, flood, earthquake, internet or telecommunications outage, third-party AI provider outage, or third-party infrastructure provider outage (each, a "Force Majeure Event"). The affected party shall use reasonable efforts to mitigate the effects of the Force Majeure Event and shall notify the other party in writing as soon as reasonably practicable. If a Force Majeure Event continues for more than thirty (30) consecutive days, either party may terminate these Terms by written notice to the other.

15. Modifications

We may update these Terms from time to time. Material changes will be communicated via email to active subscribers at least 14 days before taking effect. Continued use of the Service after changes take effect constitutes acceptance. If you disagree with any changes, you may cancel your subscription before the changes take effect.

16. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions shall remain in full force and effect. The unenforceable provision shall be modified to the minimum extent necessary to make it enforceable while preserving its intent.

17. Entire Agreement

These Terms, together with our Privacy Policy and Refund Policy, constitute the entire agreement between you and the Company regarding the Service.

18. Contact

Questions about these Terms? Reach us at contact@handled.team.

TheAIMasters, LLC
Registered in Delaware
contact@handled.team